FAQ

I have a shop and would like to become a reseller

Become a business customer.
Make a business account. We monitor exclusivity by keeping one dealer per environment. (this protection only applies if your order reached free delivery and having a physical store).
The products are sold per unit pack.
Oil lamps always go together with the oil (this to guarantee the quality).

What is the minimum order amount and transport costs?

BENELUX:
Has no minimum order amount.

Free delivery within the Netherlands is € 500
Under € 500, freight costs of € 39 per pallet will be added.

Free delivery in Belgium and Luxenburg € 600
Under € 600 freight costs of € 49 per pallet will be added.

FR - DE:
Free € 1250
under € 1250, freight costs of € 59 per pallet will be added
Under € 750 not possible to order

Other countries:
Ex works
Please contact us for further information.

What is the delivery time?

If Available:

Within the Benelux standard 1 to 2 days*
Outside the Benelux standard 3 to max 6 days*

*These are standard times we have no control for any exceptions

What are the payment terms?

Payment conditions:

Payment in advance
The payment by accepting a mandate after delivery

If you would like a different payment term, please contact us.

Lost password of the webshop, what to do?

You can request a new password via this link.

Can I visit your showroom?

Our showroom is open every working day from 9 a.m. to 5 p.m. (except holidays) for B2B customers.

You are very welcome to come by.
Your order can be collected and taken immediately.

please make an appointment

Can I also buy from you as a consumer?

No, we only do B2B. However, you can email us to find the nearest sales point for our range. ask your question here

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